Hey Dave....

[Lionheartyz]

Sorry to start a new thread for this, but I wanted to ask you a question. Do you keep track of what movies each person/account purchases through you?

I only ask because my operating system crashed and I lost all my movies..... they would be in a folder on my computer, but every time I try to pull anything out of that folder, my operating system crashes again.

I have had to reinstall Vista a half dozen times already trying to retrieve them, thinking about getting Windows 7, pulling them from the folder and putting on a stick, then just letting it crash and starting over..... dunno if will work.

Was just curious if you kept records of who purchased what.

PS. Leaving for military duty soon, will have lots of surplus cash, looking forward to it. Buy me some more movies.

[lovesdespladies]

Hi Lionheartyz,

I know I am not dave but lets see if I can help with partly answering your question. If you purchaesed your files through dreamhost's files forever then you will be able to log in to your account and re download any movies you have there. If you purchased them the old way during the paypal days then only dave can hlep you there and if you purchased them through clips 4 sale it would be the same. I hope this helps you and hopfully Dave can answer more usefully.

Since dave changed the method of downlaoding clips I now buy them through files forever meaning that if what happened to you happens to me then I can download them anytime without fear of them dissapearing since they will be there forever like the name suggests.

Apologies to Dave If he thinks I am trying to do his job, I am not I am just trying to be helpful.

Have a good rest of the week and I hope you can get your movies back,

lovesdespladies

[Bound2Burst]

Hello Lionheart,

I don't have purchase records going back into the PayPal days - when things were no longer being routed through Yahoo, they deleted all accounts and records were lost. There is limited overlap with the new e-mail system which I started using during 2009 but that only covers a few months leading up to when I began using Files Forever. I therefore doubt that I could retrieve anything much for you.

As pointed out, purchases made through Files Forever stay in your account indefinitely and re-downloading costs you nothing - you only ever pay once for a movie. This is why I have switched everything over to Files Forever - its a permanent archive for me and for customers, and it is entirely automated and backed up by Dreamhost.

Just for the record: for anything purchased through Clips4Sale, the sales are handled entirely by them. I cannot retrieve any information about their customer accounts or recover movies from their archive.

Best - Dave.

[BlahPeeV]

Lionheart,

If you are after the titles of your pre-Files Forever videos, you may still have the emails sent for the earlier purchases. Not sure if the download links would still work (Dave?), but at the least you would know which ones you purchased.

As for this issue with the folder crashing your computer, roughly how many movies do you have in there? It is possible you have the same issue I did some time ago - too many clips in the one folder tends to cause Explorer to crash, as it has memory issues trying to load the basic information (thumbnails, what-have-you) for that many files that are that large in size. Usually, I would have something like 60 seconds after opening the main folder before Explorer would crash, so I used that time to take out a few movies each, separating them into other folders - by having a few clips per folder, and multiple folders, instead of one folder trying to hold everything, the problem was solved. If you have a few seconds before it crashes, try doing that - extracting the movies a few at a time into new folders. If you don't even have that amount of time...perhaps try copying the whole folder (not entering it, just copying it as a folder) and trying again, OR zip the folder, then you can open it in WinZip and extract each movie one by one, spacing them out into multiple folders as I suggested.

Good luck!

[Bound2Burst]

I can still place movies in a suitable location for download, although many are now buried under layers of security. Some time this year, that entire on-line library will be removed to prevent theft; after that, it will be Files Forever or nothing.